Refund Policy

Last Updated: February 1, 2026

Welcome to Remove From Video. We are committed to providing high-quality AI video editing services. Due to the digital nature of our service, we generally do not offer refunds. This policy outlines our stance on refunds and the limited circumstances under which we may consider them.

Refund Eligibility

Our service involves the processing of user-provided video content and AI-generated content, which is typically irreversible. We do not provide refunds for the following situations:

a. Change of Mind: Deciding not to use our service after making a purchase.

b. Unused Service: Choosing not to process videos after purchasing credits.

c. Dissatisfaction with Results: Due to the nature of AI technology, processing results may vary based on input content. We do not guarantee specific outcomes.

d. Technical Requirements: If your device or internet connection does not meet the minimum requirements for using our service.

Refund Requests

In exceptional circumstances, you may request a refund by contacting our support team at [email protected]. Each request will be reviewed on an individual basis.

When requesting a refund, please provide:

a. Your full name

b. The email address associated with your Remove From Video account

c. The date of purchase

d. The reason for your refund request

We will respond to your request promptly. Approved refunds will be processed through the original payment method.

In cases of significant technical issues that prevent video processing, we may consider a refund if we are unable to provide a resolution.

For accidental duplicate charges, please contact us immediately. We will work with our payment partner, Stripe.com, to refund any duplicate charges promptly.

Contact Information

If you have any questions about our refund policy, please contact us at [email protected].